Friday, December 26, 2008

SJ and air travel

If ever you need to fly from Stockholm and think about taking the train to Stockholm and fly out from Arlanda, you need to remember two things:

  1. SJ / Banverket is incompetent and they are late a significant amount of the time. (I am writing this from a train that is 5 hours late for a five hour train.) When something happens, you always get the feeling that no one is working behind the scenes to figure out the best possible way of solving things for the passengers and confusion reigns.
  2. SJ has no guarantees about connection to a flight. You are screwed if they screw up.
In this day and age where everyone is pushing train travel, it seems SJ / Banverket have a lot to learn from the airlines in punctuality and how to treat customers. The green party wants to eliminate domestic air travel in sweden... they should fix the state own rail system first and make them take their customers seriously.

Next time we ride to Östersund... it will be in the Subaru.

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